Al-Hawari, M. A. A. (2014). Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users. Journal of Services Marketing, 28(7), 538–546. https://doi.org/10.1108/JSM-02-2013-0036
Anderson, R. E., & Srinivasan, S. S. (2003). E-Satisfaction and E-Loyalty: A Contingency Framework. Psychology and Marketing, 20(2), 123–138. https://doi.org/10.1002/mar. 10063
Chung, K. (2008). The Relationship among e-Retailing Attributes , e- Satisfaction and e-Loyalty. Management Review: An International Journal, 3(1), 23–45.
Dalal, M. (2019). The untold story of Flipkart, the big billion ecommerce startup. Retrieved June 23, 2020, from https://yourstory.com/2019/10/flipkart-story-big-billion-startup-ecommerce